Trademart promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates, and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon the availability of the product with the seller, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
1. How to track your order?
You can check the status of your order from your Trademart "Account" or from through this link //trademart.pk/orders. We ensure timely communication about your order status via Email / SMS under the following conditions:
2. How long does it take to deliver the product after it has been dispatched?
It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon the Seller and your location.
Once the order has been dispatched, we will notify you of the estimated delivery date on your registered contact details via Email / SMS along with the tracking number and courier/delivery partner details.
In case a seller is unable to fulfill the order on time, we will transfer the order to another seller. If the order still can’t be fulfilled, the same will be canceled and your refund will be processed only in case of online payment.
3. How much do you charge for shipping the products?
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Trademart would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of CluesBucks.
4. My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in the next 24 hours, kindly check with the courier company or contact us at our helpline (0331-553-3933) or simply email us at firstname.lastname@example.org
We will follow up with the courier partner until your order is delivered.
5. What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at email@example.com. We will follow up with the courier partner and notify you at the earliest possible.
6. Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, seller's location, courier services, and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link: //trademart.pk/contact-us
7. Why have I received partial order?
Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.
8. Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and the seller’s location.
9. Why is delivery time different for different products?
The delivery time varies depending upon the following factors:
10. I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at //trademart.pk/contact-us
11. Can I change the Shipping Address?
You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from Trademart 'My Account' section or from //trademart.pk/orders
If the order is not yet ready for dispatch, you can change your shipping address from the 'My Account' section or contact us at our helpline (0331-553-3933) or simply email us at firstname.lastname@example.org
If your current order has already been shipped, you can still update us at our helpline (0331-553-3933) or simply email us at email@example.com
12. Does Trademart deliver internationally?
No, Trademart does not deliver to international locations.
13. What if the courier is not providing home delivery?
You can contact our Customer Support team using the link://trademart.pk/contact-us and we will get in touch with the courier service provider to deliver your product.
14. What is RTO?
'Return to Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
15. What happens after an RTO is received by Trademart?
Trademart is Pakistan's largest fully managed B2B and B2C online E-commerce marketplace facilitating more than 30 industries to list business profile, their products and related details, connecting millions of suppliers and buyers online and offers a trusted and safe online buying and selling experience.
Trademart connects small, medium businesses, wholesalers, and retailers all over the Pakistan with buyers. The marketplace exclusively sells genuine products—no knockoffs/counterfeits —so customers know they're getting high-quality products.